Privacy Policy

Animate Ltd. (hereinafter referred to as "company") has established the following Privacy Policy as we recognize the importance of personal information obtained from customers, which we have made available for perusal so that you may shop with peace of mind.

1. Definition of personal information

Personal information in this Privacy Policy means data which identifies a specific individual by description such as name, birth date, e-mail address, etc.

2. Acquisition and use of personal information

In acquiring customer's information, we will collect customer's information in a fair and appropriate manner, clearly stating the purpose of use.

We automatically receive information such as customer's IP address, cookie information, browse / search page etc. from the browser and record it on the server.

3. Use of personal information

We will only use customer's personal information for the following cases and not for other purposes.

Purpose of use

  1. When accurately reflecting customer’s requests through our service.

  2. When sending newsletters and direct mail to an e-mail address, only when the customer has indicated they wish so.

  3. When shipping purchased goods or giveaway items.

  4. When it has been determined that some kind of contact is required with the customer.

  5. When responding to customer inquiries.

  6. When conducting questionnaires and monitoring customers.

  7. When preparing statistical data classified by customer attribute (age, address, etc.).

  8. When providing and displaying information and services matching the taste of each customer.

Shared Use

In order to provide comprehensive services in animate Group (*), we will take necessary protection measures when sharing customer's personal information. When new companies enter the group that will share information, we will announce it in an appropriate way, such as e-mail, letters, or posting on our website.


*Animate Group
Animate Ltd., movic co.,LTD., MOVIC PROMOTE SERVICE,
Marine ENTERTAINMENT Inc., Coade, Frontier Works Inc., GAMERS Ltd.,
libre inc., SHOSEN, amuse works, mpx, c-labo

4. Management of personal information

We will properly and strictly manage the personal information collected from customers and take safety measures to prevent unauthorized access to customer's personal information, information loss, destruction, and tampering.

5. Disclosure of personal information

We will never provide, disclose, etc. personal information collected from customers unless it falls under any of the following:

  1. When prior consent has been obtained from the customer.

  2. When disclosing and providing information that is within necessary range to a company or others that have previously concluded a confidentiality contract with us.

  3. When in response to customer inquiries etc. it is deemed appropriate for a company or others that have previously concluded a confidentiality contract with us to directly contact customers.

  4. When it is necessary to disclose / provide information according to laws and regulations.

6. Management of disclosure destinations of personal information

We will implement strict management similar to ours with companies that disclose / provide personal information based on customer's consent to the five points above, and are obliged by contract to prevent leakage and re-provision of customer's personal information.

7. Handling personal information

Customer's registration information is protected by password. Please manage your password as it is your own responsibility.

If we judge that protection of data is necessary, we will perform a data transfer using encrypted communication (SSL).

8. Inquiry, correction, deletion etc. of personal information

Regarding inquiry / correction of personal information we have received from customers, you may edit it from the My Page displayed after logging in.

Regarding deletion, please send an e-mail to the animate International Inquiry Center that includes your name, address, date of birth, phone number, and e-mail address.

You cannot undergo this procedure if there are undelivered orders. Please request it one the purchase has arrived.

However, we cannot delete any customer's personal information that is necessary for our operations.

9. Protection of Personal Information at Linked Site

Regarding the handling of personal information on websites linked from this site that do not belong to our company, be sure to check the regulations concerning the handling and protection of personal information on the linked site and respond to them yourself. We are not responsible for any matter involving the handling of personal information at these links’ destinations.

10. Continuous Improvement of Initiatives for Personal Information

We will comply with the laws and regulations applicable to personal information held by our company and review the measures in the above sections to make improvements.

11. Inquiries

We accept inquiries concerning personal information below:

animate International: Please click here.

12. Change of privacy policy

We may change this privacy policy in accordance with the change of other related laws and regulations / guidelines, including laws concerning the protection of personal information. In this case, we will make it public whenever we make changes to this site.