NOTICE
HOLIDAY SEASON BUSINESS HOURS NOTICE (12/23/2024)
Dear customers,
Please be informed that due to end of year holidays, animate International services will be suspended as follows:
December 28 2024 - January 5 2025 (JST): Customer support & shipping closed.
Customer support & shipping will resume in full January 6 (JST). However, please note that some shipping delays may be expected depending on the volume of orders in the new year.
We apologize for the inconvenience, and your understanding is greatly appreciated.
Have a safe and happy holiday season, and we wish you all the best in the coming year.
Thank you for your time.
UPCOMING CHANGES TO SHIPPING OPTIONS (09/17/2024)
Starting from October 1, 2024 (JST), our shipping options will see some changes. Please take note of the following in advance:
EMS:
We will discontinue the option to ship orders via EMS. EMS orders confirmed before October 1 will be shipped via EMS as usual. However, EMS will not be available for new orders after October 1.
DHL:
Due to new fees imposed by DHL, our DHL shipping rates will be revised starting from October 1, 2024 (JST). Orders confirmed before this date will honor the shipping fee charged at checkout. However, please note that if shipping needs to be re-invoiced (eg. re-sending returned package, re-calculating shipping after editing the content of an order, etc.), the new shipping rate will apply.
We apologize for the inconvenience caused, and hope for your understanding and continued support.
INTERNATIONAL CONFLICT: SOME SHIPPING METHODS/LOCATIONS RESTRICTED (06/16/2022)
Due to recent international conflict, Japan Post and DHL are currently not accepting packages bound for the following countries/regions:
| DHL Suspended | DHL & EMS Suspended | EMS Suspended |
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If you have an existing order that cannot be shipped due to the above, we will contact you with further options. We hope for your understanding and patience until further notice.